FAQ

Orders are typically processed within 1-3 business days and delivered within 5-15 business days depending on your location.

Yes, we ship to most countries worldwide.

You can track your order anytime through the "Track Order" page in our website menu.

We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

Orders may be canceled within 12 hours of purchase. Once processing has started, cancellations may not be possible.

We offer a 30-day return policy for eligible items. Please visit our Return Policy page for full details.

Please contact us within 7 days of delivery and include photos of the item and packaging. We'll help resolve the issue as quickly as possible.

You can reach us at support@cuanov.com. We typically respond within 24-48 business hours.